Articles Posted by our Members

Three Principles of a Successful Automated Attendant

An automated attendant greeting is the first impression callers have of your company.  When designed properly, it helps manage the flow of incoming calls, adds a professional touch and allows staff members to focus on tasks at hand.  Your callers are likely to respond positively if your automated attendant is implemented with the following tips…

New York’s Mandatory Sexual Harassment Training

In response to the #MeToo movement, the New York Legislature has proposed several initiatives aimed at preventing sexual harassment in the workplace. Among the items contained in the proposed legislation, are requirements that all New York employers provide sexual harassment training to all employees and establish a written non-harassment policy.  As our member, Chris Heyer,…