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Telephone Etiquette can be summarized in one word: COURTESY

Telephone Etiquette Tips: Always answer the telephone within 2 – 3 rings. Speak clearly and directly into the handset. Use a pleasant, congenial and friendly tone. Project an attitude that is enthusiastic, attentive and respectful. Put a smile on your telephone voice and let your personality shine! Identify yourself and your organization – Thank you…